Refund policy
Return & Refund Policy
Returns
At Adorella Fashion, we want you to love your purchase. If you’re not completely satisfied, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To qualify for a return, items must be:
- Unworn and unused
- In original condition with tags attached
- In the original packaging
- Accompanied by proof of purchase or receipt
To start a return, please contact us at:
If your return request is approved, we’ll provide instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.
For any return-related questions, feel free to contact us anytime at support@adorellafashion.com.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Beauty and personal care products
- Gift cards
- Final sale or clearance items
If you’re unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The fastest way to exchange an item is to return the original item first. Once your return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
Returned items must still be:
- Unworn and unused
- In original packaging with tags attached
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we’ll notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks or credit card providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at: